Care when it’s urgent, but not an emergency
Receive value-based priority care for non-life-threatening conditions, without the need to visit an emergency department.
The Priority Primary Care Centre (PPCC) at Narregate Medical & Dental Centre in Narre Warren supports the Casey Hospital – Monash Health Emergency Department and is one of ForHealth’s 6 PPCC’s across Victoria.
The PPCC provides free, immediate, treatment and care for patients with or are experiencing non-life-threatening injuries or illnesses. The PPCC is supported by highly skilled independent doctors and nurses, utilising excellent treatment and procedure room facilities.
The PPCC is open 7 days a week, Monday to Sunday – 8am to 10pm.
You can book online, call or walk-in appointments are also available. Please note ancillary services including radiology may not be open our full operating times, for specific details please refer below.
Get directions Book PPCC
Some common illnesses or injuries that you can receive priority care for include:
Call Triple Zero (000) or visit your nearest emergency department if you or someone is experiencing the following:
To make an appointment with the PPCC please book online here, or call 03 9771 2020. Walk In Appointments also available.
If you test positive for COVID-19, it is likely your symptoms will be mild and you can recover safely at home. Visit the healthdirect website for information on managing COVID-19 at home and what to do if your symptoms worsen.
1. Recover Safely at Home – with mild to moderate symptoms care advice can be obtained through the National Coronavirus Helpline 1800 020 080 or by visiting the Healthdirect website COVID-19 | healthdirect
2. Contact your usual GP clinic if you need to see someone, your usual doctor can help – either via a telehealth or face-to-face appointment.
It is important to remember to inform the clinic you have flu-like symptoms or have tested positive for COVID-19, wear a mask, and follow your practice’s instructions if you are seeing your doctor face-to-face.
3. If Unable to get an Appointment call nurse on call NURSE-ON-CALL 1300 606 024
4. If Urgent but not life-threatening symptoms please contact the Virtual Emergency Department online at www.vved.org.au or see a GP at a priority primary care centre.
If you are attending a face-to-face appointment at our PPCC, and have respiratory symptoms, you should inform the clinic, wear a mask and follow the clinic’s protocols. For example, they may be asked to wait in a car or an isolation room.
Testing options and where to access COVID-19 antiviral medications can be found on the Victorian Government website Protect yourself and others | Coronavirus Victoria
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